Return Policy 

 

Manufacturer 10 Day Warranty

10 Days upon receipt of your merchandise with Proof of Purchase.  Proof of purchase is defined as a store receipt showing date of purchase and may require an image of the product.
 
Replacement/Refund Eligibility

Proof of Purchase is required and should be emailed to Ginsey Home Solutions, Customer Service Team at service@ginsey.com.  Customer Service will respond within 24-48 hours of our request. Upon receipt of the required documentation, you will be emailed providing appropriate resolution.
 
Damages and Product defects 

Please inspect your order upon reception.  If the item is defective, damaged, or the wrong item ordered, please contact Ginsey Home Solutions via email at service@ginsey.com with required proof of purchase documents.  Upon receipt of the email we will respond within 24-48 hours with an appropriate resolution.   
 
Replacement Products and/or Refunds

Upon receipt of the required proof of purchase documents replacement products and/or refund checks will be sent out via USPS mail. 
 
For all other inquiries, please contact: lindsay@soapsoxkids.com
Soapsox: 177 E. Colorado, Blvd, 3108, Pasadena 91105, United States